A “Not So Brady” Approach to Business
Does your company have a problem keeping promises to clients and employees? Is the gap between brand promise and actual experience barely noticeable or something much larger that directly causes client attrition and employee turnover? Have you calculated this cost lately? A Not So Brady Approach… Before the Super Bowl, I was channel surfing and…
Lubricating the Wheels of Commerce
From the outside looking in, pinpointing what makes a particular company successful isn’t always easy, but figuring out the secrets is a lot easier if you take the time to ask… Last week, Carrie and I purchased a new gas stovetop and exhaust fan from Fredericks’s Appliance Center and had it installed by Charlie Rowan,…
Is Your Company Trustworthy
When something bad happens at your company, do you slink away and hide from the conflict or instead do you meet adversity head on with a smile and commitment to make things right? In other words, do your actions engender low trust or high trust? Each employee’s behavior determines overall trustworthiness of a company, but…
When Wrong Leads to Right
What happens when customers have a bad buying experience with your company? Does the company brand take a hit when unhappy customers tell 10 of their friends why your company sucks? Or, is your team able to consistently convert a customer’s frown into a smile by following a simple process to transform wrong into right?…
Refining the Strategic Planning Process
This is the time of year that companies go through their annual strategic planning and budgeting process. While effective at tracking revenue goals and managing operating expenses, most strategic plans and budgets are not engineered to produce organizational behavior changes that ultimately increase the value of your company. How does your company measure up? Opportunity…
What Are Your Options
You wake up each morning with choices to make. Will your day be positive or negative? Will your clients have a positive or negative experience? Will you encourage or discourage your employees? Will your company take steps towards becoming more profitable or less profitable? Doing nothing is also a choice because this path eventually leads…
What the NFL Can Teach You About Increasing Revenue
NFL teams are pretty effective at increasing revenue and reducing revenue risk. For example, one of their business goals is to transform the casual fan to an ardent supporter; to convert a one time ticket purchaser into a season ticket holder. Let’s unpack this observation and apply it to your company. The value of a…
How to Increase Employee Productivity Effortlessly – Part I
“Is the energy level in the room high? Is the group ready to be highly productive? Are you all ready to have some fun? “ Those were three leading questions I asked a group of business owners last week to start an online training program on How to Build High Performance Teams. This group was…
Whose Responsibility is Employee Engagement
No employer wants to create a bad working environment and no employee shows up for work on the first day hoping to dislike their job. Yet Gallup research shows that over 70% of employees are not engaged with their job or the company. What’s up with this disconnect? Whose fault is it? The employer? The…
Earl Bell – Define Your WIN – Avanti Entrepreneur Podcast w/David Mammano
Define What “Win” Means to You, with Earl Bell Click on link above to listen to podcast episode. Recently, I was a guest of The Avanti Entrepreneur Podcast hosted by David Mammano. Because this podcast is focused on helping business owners, thought you’d enjoy listening in our conversation… What you’ll learn about in this…