Reduce Employee Turnover by Protecting the Team – Part II

Last week’s message had a theme drawing from Coach Pete Carroll’s #1 rule of Always Protecting the Team; and it provided a 30,000 foot overview for how companies can reduce employee turnover by developing a set of shared values and rewarding desired behaviors, while creating leaders at all levels of the organization. This week, I’ll…

Continue reading →

Reducing Employee Turnover by Protecting the Team – Part I

Always protect the team is Coach Pete Carroll’s #1 rule and it can apply in your company too; that is if you have a team worth protecting.   The reality is that sustaining a successful service business is impossible without developing an engaged and effective team of employees that live by a shared value system. What…

Continue reading →

When Wrong Leads to Right

What happens when customers have a bad buying experience with your company?  Does the company brand take a hit when unhappy customers tell 10 of their friends why your company sucks?  Or, is your team able to consistently convert a customer’s frown into a smile by following a simple process to transform wrong into right?…

Continue reading →

Refining the Strategic Planning Process

This is the time of year that companies go through their annual strategic planning and budgeting process.  While effective at tracking revenue goals and managing operating expenses, most strategic plans and budgets are not engineered to produce organizational behavior changes that ultimately increase the value of your company. How does your company measure up? Opportunity…

Continue reading →

What Are Your Options

You wake up each morning with choices to make. Will your day be positive or negative? Will your clients have a positive or negative experience? Will you encourage or discourage your employees? Will your company take steps towards becoming more profitable or less profitable?  Doing nothing is also a choice because this path eventually leads…

Continue reading →

How to Reduce Employee Turnover

What is your business strategy for reducing employee turnover?  What investments are in the annual budget for improving hiring practices, strengthening team effectiveness/productivity and building a vibrant company culture?  Depending on whose study you believe, the cost of employee turnover is anywhere between 40% and 400% of an employee’s annual compensation.  By anyone’s calculation, that’s…

Continue reading →

Will You Leave a Legacy Company

What would happen if you suddenly were no longer able to run your company; whether due to long-term disability or death?  Yeah that’s a pretty morbid question but last week, a guy I’ve known for over 20 years who owned a business with about 50 employees suddenly died at the age of 47 and now…

Continue reading →

Why People Fail to Act on Their Instincts

Most friction inside a company can be traced to a specific employee or group of employees. More often than not, addressing the problem head-on takes way too long. For a company and its employees, the cost of doing nothing is expensive and painful; both financially and emotionally.  Why does this happen? Paralysis by analysis is…

Continue reading →

How to Improve the Budgeting and Reporting Process Effortlessly

Many companies go through an annual budgeting process that in theory aligns with a yearly strategic planning retreat. More often than not, the process takes forever, is painful to go through and ultimately is not very useful to the leadership or management team.  Does this sound familiar? Avoid the most dangerous words in the business…

Continue reading →

Earl Bell – Guest on “Love Your 9 to 5” Podcast with Shmuel Septimus

Love Your 9 to 5 Podcast –  click here to listen to episode Show Notes Earl talks about his early days as a successful CFO for a financial company and how life forced him to make a change. The speaking and coaching came naturally as he was being sought after for business advice. The speaking…

Continue reading →

Page 1 of 33